Equipment Support That Keeps You Working

Hitek provides the training, parts and technical assistance needed to keep Pavijet, CAMS and our other supported equipment operating productively.

Whether you are preparing to receive a new machine, looking for a replacement part or troubleshooting a problem in the field, our team is ready to help.

Need Assistance Now?

To help us respond quickly, please have the following information available:

Equipment make and model
Machine serial number
Skid-steer make and model, when applicable
Description of the problem
Photos or videos showing the issue
Any fault codes or warning messages
Your location and contact information

Call: (262) 842-1700
Email: sales@askhitek.com

Training and Commissioning

Proper setup and operator knowledge are essential when putting specialized equipment to work.

Hitek provides:

Equipment startup and commissioning
Operator familiarization and training
Maintenance training
Setup and adjustment guidance
Application-specific operating recommendations
Best practices for safe and productive operation

Our goal is to make sure the customer understands the equipment before it enters regular service.

Parts Support

Hitek helps customers identify and source the correct OEM replacement parts for supported equipment.

Our parts services include:

OEM replacement parts
Parts identification
Parts sourcing
Wisconsin-based parts inventory
Coordination with factory parts departments
Shipping throughout North America

When requesting a part, include the machine model, serial number and a photo of the component whenever possible.

Technical Assistance

When a machine is not operating as expected, we begin by understanding the symptoms and application.

Technical support may include:

Phone and email troubleshooting
Review of photos and operating videos
Hydraulic and electrical troubleshooting assistance
Setup and adjustment guidance
Coordination with factory technical teams
Equipment inspections and evaluations

Many questions can be resolved remotely when we receive clear information about the machine and the issue.

Field Service

When remote assistance is not enough, Hitek can help determine the appropriate next step.

Depending on the equipment, location and service requirement, assistance may be provided through Hitek, an authorized dealer, a local service partner or the equipment manufacturer.

Available services may include:

On-site troubleshooting
Equipment inspection
Preventive maintenance
Repairs
Startup assistance
Additional operator training

Contact Hitek to discuss the machine and required service

Pavijet Mini Paver Support

Hitek has supported MG and Pavijet Mini Pavers in North America since 2012.

Support is available for equipment setup, skid-steer compatibility, operator training, screed adjustments, replacement parts and technical troubleshooting.

When requesting Pavijet support, provide the mini paver model and serial number along with the make and model of the skid steer being used.

CAMS Equipment Support

Hitek supports CAMS shredding, screening and recycling equipment throughout North America.

Our team works with CAMS and its technical specialists to assist with commissioning, operator training, parts identification, troubleshooting and application questions.

When requesting assistance, include information about both the machine and the material being processed.

Supporting Customers Across North America

Hitek supports customers throughout the United States, and Canada through direct assistance and a growing network of dealers and service partners.

Our objective is simple: connect every customer with knowledgeable assistance and keep the equipment productive.

Tell Us How We Can Help

Provide the equipment information, describe the issue and include supporting photos or videos. A member of the Hitek team will review the request and help determine the next step.